Our return policy is quite simple. We have a few rules to follow when requesting a RMA (Return Merchandise Authorization):
- If you are not fully satisfied with your purchase please contact us within 3 days to notify us.
- Products must be returned within 7 days of receipt.
- Purchased product(s) must be in their original packaging to be accepted for return.
- We do not reimburse shipping costs to return an item.
- Return packages with insufficient postage will not be accepted.
- When returning products, product must be received in original condition. We will not accept products damaged in return transit, so please be sure to package the product well and consider insuring the package.
- No returns/refunds/exchanges on precious metal wire products, discontinued items, and clearance items.
- If items are originally purchased with a Gift Certificate Voucher, a Gift Certificate Voucher will be given as payment for return.
All returned items must have an RMA number to be accepted.
This number allows our Customer Service representatives to know who authorized the return and when the return was authorized.
To receive an RMA number please email us at:
The shipping address for returns is as follows:
Hooked on Wire
10485 SW 80th St, Miami, FL 33173